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MOLECULAR APPLICATION SPECIALIST

Responsibilities:

• Responsible for building rapport with the clients (doctors, hospital/clinic/laboratory representatives, etc.) to be able to establish a good customer relationship.
• Responsible for providing the sales team with the necessary technical expertise to enable them to sell the product, by conducting an effective demonstration and training to the clients/end-users.
• Responsible for reviewing product data to ensure that the field force is kept up to date on new developments regarding the companies or competitors products.
• Assist with the development of the annual marketing plan and for controlling advertising, promotion and sales aids in accordance with the annual marketing plan.

Qualifications:

• Bachelor's Degree in Medical Technology or other related courses, RMT is preferred but not required
• Must possess and exude confidence and professionalism; very good customer relations skills
• Excellent oral and written communication skills
• Ability to conduct demonstration or training effectively
• Must be highly trainable and adaptable
• Able to travel and conduct area/field work frequently to provide effective training or demonstration to our customers/clients

TECHNICAL SERVICE SUPERVISOR

Responsibilities:

• Plan, organize, schedule and supervise the day to day technical support operations, which encompasses all troubleshooting, preventive maintenance and installations, and other customer service issues
• Develop Technical Service strategies to help the organization achieve strategic goals and objectives
• Ensure the accuracy and completeness of all repair and maintenance orders
• Measure, monitor and maintain customer service & satisfaction, and foster good customer relations and service at all times
• Monitor work procedures, work schedules, and expedites workflow
• Study and standardize procedures to improve efficiency of Technical Services team
• Monitor service calls to observe employee's demeanor, technical accuracy, and conformity to company policies
• Manage the development of people, resources, and budgets necessary to perform the functions of the department
• Ensure all employee issues and concerns are addressed in a timely manner, encourage involvement from staff and foster a positive team environment

Qualifications:

• Bachelor's Degree or equivalent combination of education and experience
• At least 5 years of experience in the Technical Service/Customer Service field
• Previous experience in handling or managing a team
• Ability to communicate effectively across all operational levels of the organization as well as with suppliers and customers, exercising appropriate tact and diplomacy to accomplish objectives
• Effective interpersonal skills, with the ability to present recommendations and ideas and to summarize issues.
• Ability to build, coach and motivate a high performance technical service team, while holding the team accountable for results
• Ability to work effectively under pressure in a fast-paced, time-sensitive environment with shifting priorities and multiple deadlines
• Strong interpersonal, communication and analytical skills
• Excellent problem-solving skills, detail-oriented, and is customer-focused
• Willing to work full-time in Greenhills, San Juan from Mondays to Saturdays

Interested applicants may apply at:

4F Wilson Corporate Center 225 Wilson Street Greenhills, San Juan
Tel. Nos.: (632) 727.1058 / 727.4607
Fax No.: (632) 722.4605
Mobile Nos.: (63) 917.811.1685 / (63) 925.881.1685
Website: www.omnibus.ph

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