A global financial powerhouse, J.P. Morgan Chase&Co. is an industry leader. With 100,000 employees in over 50 countries, we draw on a full range of capabilities to provide integrated financial solutions for institutions and individuals worldwide. What does this mean for you, the job seeker?

Opportunity! Our broad range of financial services activities, from investment banking to retail banking to e-finance, offer an exceptional range of career options for individuals. If you are interested in working in an environment where leadership, excellence, initiative and diversity are among our core values, then explore the opportunities at J.P. Morgan Chase&Co.

Chase Card Services

CARD ACTIVATIONS ADVISOR

Assist new and existing customers with activating their Chase accounts via inbound calls.

The card activation advisor's role will be to proactively offer products and services that add value and help customers understand the benefits of their new account.

As the card activation inbound call will almost always represent our first customer interaction with a new cardmember, maintaining a positive customer experience and enhancing their banking relationship while adhering to call center standards, policies, compliance and procedures is a must.

This position requires a strong sales desire while being quality and customer focused. Must have a positive attitude, a desire to succeed and be goal driven.

FRAUD RECOVERY ANALYST

As a Fraud Recovery employee, you will be responsible for reducing losses on fraud cases. Loss reduction is achieved through chargebacks, working directly with merchants and reviewing activity with cardholders to identify save opportunities. This will involve following Visa and MasterCard rules and regulations regarding processing transactions. Utilizing your excellent problem solving and decision-making skills, you will ensure that accounts are credited properly for all charges and that the proper balances are on the appropriate accounts. As a Fraud Investigator, you play a key role in contributing to the profitability of Chase and directly impact our bottom line by retaining valued customers and minimizing credit losses resulting from Fraud. Experience in a target driven high volume environment is a plus in this position. The team is very goal-oriented with individual and team goals being a key factor of success. As a result, teamwork is essential and Investigators often assist each other to ensure departmental targets are met. To be successful in this position, you must have a passion for providing quality customer service by consistently projecting a positive and upbeat attitude.

Main Responsibility:

As a Risk Management Analyst, your work will be to help the bank recover money from possible credit card fraud losses. You will attempt to reduce fraud losses by chargebacks and other recovery rights in accordance with appropriate regulations and procedures.

Main Tasks:

• Review, investigate and analyze each fraudulent case to look for any recovery opportunity and/or assess validity of fraud claim.
• Working each case using all application tools available and/or speaking with cardmembers, merchants and other relevant parties to aid in your investigation and analysis.
• Working as many fraud cases assigned to your monthly 'bucket' with the least errors possible.

APPLICATION SUPPORT ANALYST

Description:

The candidate will provide first level support and second level triage for Chase Card Services business applications, job scheduling, file transfers, and data loads. This also includes code promotion, incident management (problem determination and recovery), user access management, security access and controls, work request management, event console management, job scheduling and execution, file and database table management, transfer/load/extract data management, workload management, media management, and application wellness checks, system performance management, capacity management, application and business data recovery, business continuity (BCP), and disaster recovery (DR). The candidate will be part of a team that supports Chase Card Services employees and customers at global locations. Work shifts will be Sunday through Thursday or Tuesday through Saturday, 6am-3pm or 2pm-11pm.

Responsibilities:

• Complete work requests according to service level guidelines
• Acknowledge, troubleshoot, and document assigned incidents in the order of priority
• Develop proactive processes designed to alert/eliminate issues before they escalate in priority or business impact
• Document issues thoroughly throughout the resolution process and provide detailed information to management and team members

Requirements:

• College degree, technical field preferred
• Intermediate knowledge of the unix operating system, and unix scripting languages such as ksh or perl
• Intermediate knowledge of relational databases such as SQL and Oracle a plus
• Experience using scheduler software such as TWS, Platinum, Autosys, Zeke or CA7
• Experience with file transfer software such as Connect:Direct, Axway, RJE, SFTP or FTP
• Ability to clearly communicate in English

JR. APPLICATIONS DEVELOPER

Description:

As an Application Developer, in the Customer Care Operations Application Support Group, you will be the Level 1 support for applications that are developed and maintained with in the Customer Care Operations group. Responsible for a primary revolver group of issue tickets, and work with additional levels of support when needed to ensure issues are resolved timely and accurately.

Will lead issue resolution, and continually work to eliminate repeat or future issues. Must adhere to IT Control Policies throughout design, development and testing and incorporate Corporate Architectural Standards into application design specifications. Additionally, have the ability to document the detailed application specifications, translate technical requirements into programmed application modules and develop/Enhance software application modules. Will participate in code reviews and ensure that all solutions are aligned to pre-defined architectural specifications; identify/troubleshoot application code-related issues; and review and provide feedback to the final user documentation.

Qualifications:

• Excellent communication skills, both verbal and written are required
• Solid multi-tasking experience required
• Strong Analytical Skills required
• Solid skills determining root cause on issues
• Minimum 1-2 year of Application analysis experience with C++ and Java
• Minimum of one year of work experience in a client server environment
• Metric Reporting
• Experience working with a production support/ development environment
• Solid experience with Windows operating system's)
• Knowledge of programming practices and procedures
• Six Sigma or process creation

Skills:

The default levels for the minimum requirements of proficiency and experience (Intermediate, 1-3 years) have been modified for this prescreening questionnaire.

1. Software design: Intermediate 1-3 years
2. Business application design and development: Intermediate 1-3 years
3. Application maintenance: Intermediate 1-3 years

IT TECHNICIAN

Responsibilities:

• Responsibilities include configuration, support and monitoring of the servers, workstations and peripheral devices at the sites.
• Tier 2 Remote technical support of a Microsoft Windows 2003, Windows XP and Active Directory environment.
• A core function is to maintain the quality, upkeep and integrity of the technology assets in the environment.
• Responsibilities also include deployment execution as well as testing and validation. Required daily interaction with peers and other service providers as needed to resolve issues.
• Utilizing knowledge of business practices in determining courses of action for all initiatives.
• Administrative functions such as time tracking, status reporting and technical documentation are required.

Technical Skills:

• 24/7 Customer Support and Service Delivery Model
• Business Continuity/Resiliency Knowledge
• Change Management
• Corporate IT Audit Process
• Customer Service
• IT Risk Management
• Technical Problem Resolution
• Vendor Management

Requirements:

• College degree in Computer Engineering or Computer Science preferred or an equivalent of 1-2 years of experience in the same field
• Must have desktop hardware and software troubleshooting skills
• Must have Telephony and VOIP knowledge
• Must have good understanding of networks and network technology
• Server and Server OS Skills a plus
• Strong verbal and written communication skills
• Strong Customer Service Orientation
• Ability to work closely with developers and end users
• Must be a self starter and must be able to work effectively in teams
• Ability to logically work through problems and situations
• Strong follow through on issues to bring them to completion
• Manage changing priorities and deadlines

COLLECTIONS ADVISOR

Responsibilities:

• Making Outbound Collections Calls for Chase Credit Cards
• Taking Inbound Collections Calls for Chase Credit Cards
• Research and Resolve Customer Issue
• Educate the customers and collect payments
• Understand the current process and flag any gaps
• Offer Solutions / Suggestions for Process Improvements

Requirements:

• Experience in collections in a contact center environment is preferred.
• At least college level.
• Excellent verbal and written communication skills.
• Can work graveyard shifts, weekends and holidays with rotating schedules.
• Must have strong skills in customer interaction, negotiation or sales, and diffusing challenging situations.

FRAUD CALL CENTER ANALYST

As a Fraud Call Center Representative, you will answer incoming telephone calls from our credit card holders who suspect fraudulent activity on their account. You will be responsible for reviewing security information and account activity with the callers, identifying the type of fraud and setting accounts up for investigations. You will also assist with taking inbound calls from the merchant, merchant centers and branches with the purpose of detecting fraud or providing authorizations at the point of sale. This responsibility includes interviewing the customer at the point of sale and verifying their security information and account activity. You will also play a key role in contributing to the profitability of the organization and directly impact our bottom line by minimizing losses that result from fraud.

Experience in a target-driven, high volume call center environment is a plus in this position. Each team member is responsible for achieving specific performance standards that include team and individual performance factors such as quality and average handle time (ie; length it takes to handle the call). To be successful in this position, you must enjoy providing quality customer service by consistently projecting a positive and upbeat attitude. In addition, you must have excellent problem solving and decision making skills, which you utilize to balance the needs of the customers and Chase Card Services.

Minimum Requirements:

• Experience in customer service in a contact center environment is preferred
• Demonstrated ability to work in a fast paced, high pressure, target driven environment; ability to multi-task
• Excellent customer service and telephone skills required
• Basic PC and typing skills with the ability to maneuver through multiple systems within a Windows type environment
• Excellent oral and written communication skills
• Individual must be a self-starter with a high level of dependability
• Prior Fraud department experience is a plus
• At least college level
• Must be open to working weekends, holidays and with shifting schedules with graveyard shifts

TEAM MANAGER FOR COLLECTIONS

Responsibilities:

• Supervising a staff of 10-15 Collections Advisors.
• Training and developing new and existing Collections Advisors.
• Take Escalated Calls and Maintain Customer Satisfaction.
• Maintain and deliver Productivity through managing absenteeism and system time
• Ensuring proper application of established policies and procedures.
• Assisting the team in meeting or exceeding all departmental key objectives.

Requirements:

• 1 year leadership experience in the contact center industry handling collections account.
• Candidate must possess at least a Bachelor's/College Degree in any field.
• Proven ability to train, coach and motivate employees.
• Proven ability to evaluate employee performance.
• Ability to manage multiple priorities and meet deadlines.
• Willing to work on shifting schedule.
• Must be willing to work in Makati City.
• Applicants should be Filipino citizens or hold relevant residence status.

TRAINER - PROCESS

Responsibilities:

• Plan, implement and conduct a wide range of training programs with emphasis on new-hire product training.
• Evaluate trainees' performance and accurately identifying weaknesses.
• Demonstrate platform skills including professional demeanor, classroom facilitation techniques, and encouragement of open dialogue.
• Monitor and observe various work functions to determine post training development needs.
• Provides team-specific training on an as needed basis.

Requirements:

• At least 1 year experience as a contact center Process/Product Trainer.
• Experience with financial account/card services an advantage.
• Bachelor's degree in any field.
• Excellent verbal and written communication skills.
• Excellent Presentation & Facilitation skills.
• Willing to work on shifting schedule.

UNIX ADMINISTRATOR

Responsibilities:

• This position comes with a broad range of responsibility. The role to be filled is that of an individual contributor on a team of systems administrators. The successful candidate would have a strong sense of personal accountability and a philosophy of "zero defect on delivery". The successful candidate must possess excellent skills in technical problem solving and customer service.

Requirements:

• 3 - 5 years of hands-on Solaris administration experience in a medium to large company, with good knowledge of UNIX internals
• Experience with SUN enterprise hardware and storage
• Basic knowledge of networking, TCP, UDP, and RPCs, and DNS.
• Shell or Perl scripting skills
• Sun Jumpstart with pre-script and post-script experience and clear concepts
• Experience with volume management software (VxVM, VxFS, ODS). Veritas Cluster and Cluster File System is a plus.
• College degree, preferably in a technical discipline
• Ability to clearly communicate over the telephone with the USA-based team
• 3-5 years of hands-on experience with IBM/AIX
• Knowledge of AIX LPARs and HACMP
• Knowledge of LDOMs and Solaris containers
• Knowledge of SAN and NAS technologies
• Work schedule is currently planned for Sunday through Thursday from 2pm - 11pm Manila time.

HR - Recruitment
Chase Card Services
JP Morgan Chase Bank, N.A.
Direct Line: +63 (02)756-3JOB
Email: rommel.f.fortaleza@jpmorgan.com
http://careers.jpmorgan.com

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