WHO IS IBM?

International Business Machines Corporation, abbreviated IBM and nicknamed "Big Blue" (for its official corporate color), is a multinational technology and consulting corporation headquartered in Armonk, New York, United States.

The company is one of the few information technology companies with a continuous history dating back to the 19th century. IBM manufactures and sells computer hardware and software, and offers infrastructure services, hosting services, and consulting services in areas ranging from mainframe computers to nanotechnology.

IBM has been known through most of its history as the world's largest computer company. Over the last decade, Big Blue has transformed itself into a global leader in managed professional services.

Aside from being a trusted brand in IT hardware, software and consulting solutions, IBM now offers globally delivered business process services supporting Finance and Administration; Human Resources, IT Support; Supply Chain; Call Center and Customer Relationship Management.

With almost 400,000 employees in 170 countries, IBM is the largest and most profitable technology employer in the world, and in 2008 IBM was ranked as the 2nd Most Valuable Brand in the world according to BusinessWeek.

IBM IN THE PHILIPPINES

In the Philippines, IBM has over 7,000 employees spread across four business units
(1) Contact Center and CRM Solutions unit – Makati City, Mandaluyong City, Quezon City
(2) Business Transformation Outsourcing unit – Quezon City
(3) IT Software and Services unit – Quezon City
(4) IT Sales and Distribution unit – Quezon City

HOW TO APPLY

For faster processing of applications, applicants are encouraged to walk-in at any of the recruitment centers.

IBM RECRUITMENT CENTER - QUEZON CITY	IBM RECRUITMENT CENTER - MANDALUYONG
IBM Building E, 2nd Floor	EDSA Central Pavilion - 3rd Floor
UP-Ayala Techno Hub	EDSA corner Shaw Boulevard
Commonwealth Ave., Diliman, Quezon City	Mandaluyong City
Landmarks: UP Diliman Campus, Philcoa Area	Landmarks: MRT-Shaw Station, right across Shangri-la Mall

LIST OF OPENINGS FOR CONTACT CENTER AND CRM SOLUTIONS UNIT

CUSTOMER CARE SPECIALISTS (VOICE AND NON-VOICE)

Customer Care Specialists deliver world-class service to our valued customers across the globe.

Qualifications:

• Excellent English communication skills
• Proficient in the use of computers and internet applications
• Completed at least 2 years of college education, or a 2-year diploma/certificate course
• Willing to work in a schedule-shifting environment, including graveyard, holiday and weekend shifts
• Experience in up-selling and cross-selling is an advantage
• Fresh graduates are welcome to apply
• Premium pay is offered to candidates with previous international contact center experience

SALES SUPPORT LEADS

Generates and submits sales proposals and coordinates sales activities for the IBM North America sales team.

Qualifications:

• At least two years work experience in any field, preferably with sales background
• College graduate of any 4-year course
• Excellent oral and written English communication skills
• Proficient computer and internet application skills
• Willing to work in a schedule-shifting environment, including graveyard, holiday and weekend shifts

TECHNICAL SPECIALISTS

Responsible for providing excellent technical support service by phone for one of the world’s leading manufacturers of Consumer Electronics.

Qualifications:

• Excellent English communication skills
• Highly proficient in computers and internet applications
• Completed at least 3 years of college education, or a 2-year diploma/certificate course, preferably in an Engineering or Computer-related field
• Experience as technical support in a call center environment, particularly in troubleshooting, is a definite advantage
• Willing to work in a schedule-shifting environment, including graveyard, holiday and weekend shifts
• Familiarity with the Mac OS, or certification on A+, NET or Cisco CCNA is preferred but not required
• Fresh graduates or those without previous work experience are also welcome to apply Premium pay is offered to candidates with previous international contact center experience

BANKING & FINANCE CUSTOMER CARE SPECIALISTS

Responsible for providing excellent customer service by phone for one of the world’s leading Consumer Banks.

Qualifications:

• Excellent English communication skills
• Proficient in the use of computers and internet applications
• Completed at least 2 years of college education, or a 2-year diploma/certificate course, preferably in a Finance or Business-related course
• Willing to work in a schedule-shifting environment, including graveyard, holiday and weekend shifts
• Work experience in the banking and finance industry, and familiarity with credit card processing, is a strong advantage
• Fresh graduates or those without previous work experience are also welcome to apply

AUTOMOTIVE INDUSTRY - CUSTOMER CARE SPECIALISTS

Qualifications:

• Excellent English communication skills
• Proficient in the use of computers and internet applications
• Completed at least 2 years of college education in any course, or a 2-year diploma/certificate course
• Previous work experience in sales (consultative selling, up-selling, cross-selling) is a strong advantage
• Strong customer service orientation with great problem solving and decision-making skills
• Willing to work in a schedule-shifting environment, including graveyard, holiday and weekend shifts
• Fresh graduates or those without previous related work experience are also welcome to apply

TRAVEL CUSTOMER CARE SPECIALISTS

Responsible for providing excellent customer service by phone for a leading US-based Airline.

Qualifications:

• Excellent English communication skills
• Highly proficient in computers and internet applications
• Completed at least 2 years of college education, or a 2-year diploma/certificate course, preferably in Tourism, Foreign Service, International Studies, and other related courses
• Willing to work in a schedule-shifting environment, including graveyard, holiday and weekend shifts
• Work experience in the Travel Industry (i.e. as a reservation agent with good travel training and familiarity with IATA) is an advantage
• Experience in upselling and cross-selling is also an advantage
• Fresh graduates are welcome to apply
• Premium pay is offered to candidates with previous international contact center experience

SUPPORT AND LEADERSHIP POSITIONS

Support and Leadership positions are also available for experienced professionals or fresh graduates with exemplary academic performance.

To apply, please submit your resume to hotcareers@ph.daksh.com

Trabaho.com tips and reminders:

• Kindly send your resume only if you match the qualifications advertised by the employer. (Resumes that DO NOT match the qualifications advertised will NOT be entertained)
• Keep your resume file size minimal and compact. Pictures are not necessary for your e-mail resume.