iPLUS INTELLIGENT NETWORK, INC. (ePLDT)


Tel. No: 893.66.18
Fax. No: 671.82.25
Contact Person: Mary Azenith D. Lopez
Email Address: malopez@iplus.com.ph
Website: http://www.epldt.com/iPlus.html

iPLUS is a wholly-owned ePLDT subsidiary and the Philippines’ first application service provider for hosted network-based all-IP contact center. iPLUS also provides IT helpdesk or technical support services to clients. iPLUS aims to provide excellence in technology services and support as a basis of partnership with its clients. Furthermore, iPLUS is focused on delivering enterprise technical support services to fit clients’ requirements and financial resources.

iPLUS is the first provider of new generation call center platform in the Philippines. It’s unified; all-IP contact center portal is a system for large scale corporate users that supports multi-channel customer interactions via all channels - telephone and internet, live and message-based, fixed and wireless - in one high capacity, high availability, and multiple administration platforms.


VACANCIES

PROJECT CALL CENTER AGENT
* Candidate must possess at least a Bachelor's/College Degree in any field.
* Must have excellent English communications skills both in oral and written.
* Must be flexible and people-oriented.
* Can render excellent customer service.
* Proficient in computer applications.
* Experienced in customer service is an advantage.
* Regular / shifting schedules available.
* Contract / Full-Time positions available.

TECHNICAL SUPPORT STAFF
* Candidate must possess at least a Bachelor's/College Degree in Computer Science/Information Technology or equivalent.
* Basic/advanced knowledge of database technologies, programming languages, web technologies, operating systems.
* Knowledge with LINUX, WINDOWS 2000 / 2003 Server is an advantage.
* Must have excellent English communications skills both in oral and written.
* On-site / shifting schedules available.
* Contract / Full-Time positions available.

PROJECT HELPDESK ENGINEER
* Candidate must possess at least a Bachelor's/College Degree in Computer Science/Information Technology or equivalent.
* Take incoming support calls, analyze the incident/problem through appropriate questioning and fact gathering, resolve or escalate the incident and document in detail the information gathered and steps taken.
* Effectively deal with urgent situations; know when to escalate a problem to the appropriate level.
* Multi-tasking: especially with respect to documenting while performing other tasks/duties.
* Must have excellent English communications skills both in oral and written.
* Detailed, customer-focused orientation
* Regular/ shifting schedules available.
* Contract / Full-Time positions available.

PROGRAMMER
* Candidate must possess at least a Bachelor's/College Degree in IT/ Computer Science or equivalent.
* Basic/advanced knowledge of database technologies, programming languages, web technologies, operating systems.
* Flexible, self-motivated, reliable, and independent
* Regular/ shifting schedules available.
* Contract / Full-Time positions available.

SALES ASSISTANT
* Candidate must possess at least a Bachelor’s /Degree in Computer Science / Information Technology, Sales & Marketing, Commerce or equivalent.
* Schedule appointments, maintain orderly file of documents, prepare correspondence, minutes of the minute meetings and facilitate communications (calls, letters documents, etc.)
* Provide efficient and effective communication support as well as competent manpower services to the various activities such as Conventions, Special Projects and other meetings.
* Provide administrative and technical support to internal and external customers.
* Must have excellent English communications skills both in oral and written.
* Contract / Full-Time positions available.

SALES EXECUTIVE
* Candidate must possess at least a Bachelor’s /Degree in Computer Science / Information Technology, Sales & Marketing, Commerce or equivalent.
* Must exhibit excellent sales aptitude, is analytical and possesses good communication, interpersonal and negotiation skills complemented by the ability to plan strategically about system requirements.
* Must be self motivated, competitive, sales-driven and results oriented.
* Attain established sales targets in terms of amount, market share and number of new customers. Maintain a consistent and positive customer service image when interacting with customers.
* Participate in sales meeting to present product usage trends, market analysis, and any sale related matters.
* Willing to be trained and do field work.
* Contract / Full-Time positions available.

ADMINISTRATIVE ASSISTANT
* Candidate must possess at least a Bachelor's/College Degree in any field.
* Must have excellent English communications skills both in oral and written.
* Performs a variety of administrative and organizational functions.
* Proficient in computer applications.
* Contract / Full-Time positions available.

HUMAN RESOURCE STAFF
* Candidate must possess at least a Bachelor's/College Degree in any field.
* Must have good organizational and excellent communication and interpersonal skills.
* Dynamic, Flexible and willing to learn.
* Exposure to other HR work is an advantage.
* Proficient in computer applications.
* Contract / Full-Time positions available.

ACCOUNTING STAFF
* Candidate must possess at least a Bachelor's/College Degree in Accountancy.
* CPA license is an advantage, but not a requirement.
* Willing to extend working hours.
* Can work with minimum supervision.
* Good interpersonal skills.
* Proficient in computer applications.
* Contract / Full-Time positions available.

CREDIT & COLLECTION STAFF
* Candidate must possess at least a Bachelor's/College Degree in Accountancy.
* CPA license is an advantage, but not a requirement.
* Willing to extend working hours.
* Can work with minimum supervision.
* Good interpersonal skills.
* Proficient in computer applications.
* Willing to work in Ortigas and Makati.
* Contract / Full-Time positions available.

RECEPTIONIST
* Candidate must possess at least a Bachelor's/College Degree in any field.
* Must have excellent English communications skills both in oral and written.
* Answer the telephone and transfer calls to the appropriate individuals, divisions or department.
* Apply policies and procedures related to the assigned duties and responsibilities of the position.
* Good interpersonal skills.
* Proficient in computer applications.
* Contract / Full-Time positions available.


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