Convergys Corporation (NYSE: CVG), a member of the S&P 500 and a Fortune Most Admired Company, is a global leader in integrated billing, employee care, and customer care services provided through outsourcing or licensing. We serve top companies in telecommunications, Internet, cable and broadband services, technology, financial services, and other industries in nearly 60 countries. We also provide integrated, outsourced, human resource services to leading companies across a broad range of industries.

We bring together world-class resources, software, and expertise to help create valuable relationships between our clients and their customers and their employees. This commitment is validated by the more than 1.5 million individual bills our software produces each day to support more than 100 million subscribers, and by the more than 1.7 million separate customer and employee contacts we manage each day, both live and via electronic interaction.

Convergys employs more than 66,000 people in 65 customer contact centers and in our data centers and other offices in the United States, Canada, Latin America, Europe, the Middle East, and Asia. Convergys is on the net at www.convergys.com and has world headquarters in Cincinnati.

In 2003, we began operations in two contact centers in the Philippines. Presently, we have expanded to seven locations offering opportunities to thousands of call center professionals.

INBOUND TECHNICAL CUSTOMER CARE REPRESENTATIVES
(DSL/Internet/Networking)

Educational Background

• Bachelor’s degree preferably in Computer Science or Engineering

Candidate Profile

• Proficient in basic computer operations
• Must be flexible and willing to be assigned to varying work hours
• Able to relate with customers courteously, and develop rapport
• Dependable and has good work ethic
• Pays attention to detail
• Is fluent in English and communicates effectively
• Able to solve problems creatively and effectively

Dimension & Scope

Interface with customers through inbound internet to solve problems and help the customer with products and services.

 

INBOUND CUSTOMER CARE REPRESENTATIVES
(Sales, General Customer Service, Financial)

Educational Background

• Bachelor’s degree from any field
• Minimum requirement: Completion of at least 2 years of college studies

Candidate Profile

• Proficient in basic computer operations
• Must be flexible and willing to be assigned to varying work hours
• Able to relate with customers courteously, and develop rapport
• Dependable and has good work ethic
• Pays attention to detail
• Is fluent in English and communicates effectively
• Able to solve problems creatively and effectively

Dimension & Scope

Interface with customers through inbound or outbound calls to solve problems and help the customer with products and services.

 

OUTBOUND CUSTOMER CARE REPRESENTATIVE
Type of Account: After Sales, Collections

Educational Background

• Bachelor’s degree preferred
• Minimum requirement: Completion of at least 2 years of college studies

Candidate Profile

• Must be willing to work in Makati City on a shifting schedule, mostly graveyard shift
• Must have an excellent command of the English language.
• Comfortable speaking with Americans and be highly conversational
• Should be energetic, lively and enthusiastic, while providing professional customer service
• Applicants with at least six (6) months of call center experience (preferably outbound) are encouraged to apply
• Full-Time positions available.

Dimension & Scope

Interface with customers through outbound calls to up-sell, collection, after sales, solve problems and help the customer with product and services.

RECRUITMENT SPECIALISTS
(Commonwealth)

Educational Background·

• Bachelor’s degree in Human Resources, Industrial Psychology or related field, and/or at least one year experience in recruitment work
  

Candidate Profile

• Demonstrated ability to communicate effectively and professionally with external and internal parties at different levels of the organization
• Ability to work independent of close supervision, combined with strong potentials to lead a team
• Ability to manage multiple tasks simultaneously and deliver results according to business priorities
• Analytical and decision-making skills for problem identification and sound resolution
• Proficient in various Windows-based software application programs including Lotus Notes
  

Dimension & Scope

Responsibilities include working with various clients/projects to assess their hiring needs; assisting in implementing recruitment strategies within budget; participating in various recruitment fairs; overseeing testing of applicants and conducting interviews; and short listing applications for timely endorsement of qualified candidates to respective clients/projects

Drop by any of our offices from Mondays to Fridays at 9:00 a.m. until 6:00 p.m. Kindly bring an updated resume with recent photo.

Commonwealth: 2nd floor Diliman Commercial Complex
46 Don Mariano Marcos Avenue
Diliman, Quezon City

Ortigas: 24th floor Robinsons Equitable Tower
4 ADB Avenue corner Poveda Street
Ortigas Center, Pasig City
(Located behind Robinsons Galleria)

Makati: Convergys One, Building 6796 Ayala Ave.,
cor. Salcedo St.Legaspi Village, Makati City

Alabang: Block 44 Northgate Cyberzone
Alabang, Muntinlupa City
(near Bellevue Hotel)

University Belt: Level 1 St. Thomas Square
1150 España Boulevard corner Padre Campa Street
Sampaloc, Manila

To apply online click the link below

http://convergys.com/careers_selection.html