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 Xerox Business Services Philippines, Inc. Xerox Business Services Philippines, Inc. will soon be Conduent. Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve. We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We're the customer interface for large segments of the technology industry. And, we’re the operational and processing partner of choice for public transportation systems around the world. Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at www.conduent.com. WHY JOIN US? We are changing the way our clients interact with their constituents, delivering client value by modernizing the constituent experience. We: Drive value for our clients by providing a great experience to the constituents that they serve - be they patients, shoppers, commuters, citizens, benefit recipients, customers, or employees. Are an extension of our clients: Creating long-term value to: improve constituent satisfaction and loyalty, increase operational efficiency, provide contemporary, digital experiences through an outcome-based business model Touch million of lives each day: 67% of all US insured patients, 8.9M travelers daily, 43% of all child support payments, delivering customer care for 3 of the top 5 US mobile phone providers |
NON VOICE OPENING
Perks you can get joining CONDUENT:
- Life Insurance upon joining and performance based incentive
- 5 Days paid Emergency Leave
- 12 Days paid Vacation Leave
- 12 Days paid Sick Leave
- HMO (End of 3rd Month)
- Work-Life Balance
Email/Chat Care Associates
- Diagnose and provide a path to resolving inquiries related to aspects of the client customer experience
- Diagnose and provide a path to resolving inquiries related to all aspects including device configuration, networking and account management
- Accurately record all interactions via email handling systems, as well as internal support tools
- Achieve contact center metrics including customer satisfaction, customer availability as well as schedule adherence and accuracy
- Recognize and adjust his/her approach to all levels of customer's experience
- Educate customers on support options, and steps being taken to resolve their issue
- Communicate positively with team members, customers and other Outsourced Suppliers
Requirements:
- Candidate must have completed at least 2 years in college
- Fresh Grads are Welcome & Encouraged to Apply!
- Relevant experience in handling Customer Service accounts and experience with technical accounts is a plus
- Must have excellent communication skills (conversational, assertive and empathy)
- Problem solving and analytic skills
- Basic computer and internet navigation
- Amenable to work in Paranaque/Pasay area, shifting schedules, holidays or weekends
- Typing speed average of 35 WPM
SUBMIT RESUME NOW!
Conduent.Hiring05@gmail.com
< indicate NON VOICE as SUBJECT >
You'll get a confirmation SMS/Call from HR within 24 hours for your HR interview schedule.
WALK IN TODAY!
Recruitment Address: Ground Floor One E-Com Building Mall of Asia Complex Pasay City (near 7-Eleven and beside BDO)
Recruitment Hours: Monday - Friday (10am - 5pm)
Things to bring: Resume & Valid ID
Contact Person: HR JAMES
We make your application FAST and EASY!
Step 1 - Online Exam (30 minutes)
Step 2 - HR Initial Interview (30 minutes)
Step 3 - Language Assessment (30 minutes)
Step 4 - Final Operations Interview (30 minutes)
Step 5 - Job Offer and Contact Signing (1 hour)
*Read carefully the details before applying to help you out in terms of the application process.
VOICE OPENING
Perks you can get joining CONDUENT:
- Life Insurance upon joining and performance based incentive
- 5 Days paid Emergency Leave
- 12 Days paid Vacation Leave
- 12 Days paid Sick Leave
- HMO (End of 3rd Month)
- Work-Life Balance
Job Description:
- Response to telephone inquiries and complaints using standard scripts and procedures
- Prepare standard reports to track workload, response time and quality input
- All other duties as assigned
Requirements:
- Must have completed at least 2 years in College (any course, no back subjects)
- At least 18 years old and above
- Good communication skills
- Basic computer and internet navigation skills
- Willing to work at CONDUENT Mall of Asia, Pasay City formerly known as XEROX
- Amenable to Night Shift, Shifting Schedule
- Fresh graduates or no call center experience are welcome to apply
- Pre-employment requirements should be ready
- Can start ASAP
SUBMIT RESUME NOW!
Conduent.Hiring05@gmail.com
< indicate VOICE as SUBJECT >
You'll get a confirmation SMS/Call from HR within 24 hours for your HR interview schedule.
WALK IN TODAY!
Recruitment Address: Ground Floor One E-Com Building Mall of Asia Complex Pasay City (near 7-Eleven and beside BDO)
Recruitment Hours: Monday - Friday (10am - 5pm)
Things to bring: Resume & Valid ID
Contact Person: HR JAMES
We make your application FAST and EASY!
Step 1 - Online Exam (30 minutes)
Step 2 - HR Initial Interview (30 minutes)
Step 3 - Language Assessment (30 minutes)
Step 4 - Final Operations Interview (30 minutes)
Step 5 - Job Offer and Contact Signing (1 hour)
*Read carefully the details before applying to help you out in terms of the application process.
Trabaho.com tips and reminders:
- Kindly send your resume only if you match the qualifications advertised by the employer. (Resumes that DO NOT match the qualifications advertised will NOT be entertained)
- Keep your resume file size minimal and compact. Pictures are not necessary for your e-mail resume.